Reason #1: Training Program
We train our operators to politely and professionally take control of the conversation. This means lower operator time and less cost to you.
Reason #2: Quality Control Program
We constantly review calls with our operators to make sure that they are FRIENDLY, COURTEOUS, and VERIFY NAMES and NUMBERS so you get ACCURATE INFORMATION.
Reason #3: Staffing Philosophy
At A&A our normal staffing philosophy is to provide an EXTRA OPERATOR to make sure your calls are answered within 3 RINGS and with MINIMAL HOLD TIME.
Reason #4: The Size of our Company
As a smaller answering service, we to develop a close working relationships with our clients.